Refund Policy

This Refund Policy applies to digital escape-room purchases made on Escape Vault 13.

Permanent Unlocks. Premium rooms are one-time purchases. Because they are digital content that is immediately accessible, all sales are generally considered final.

When Refunds May Apply. We may issue a refund if a purchased room cannot be played due to a verified technical fault on our side, or if a purchase was made in clear error and the content has not been accessed. Contact support with your purchase details.

How to Request. Submit a refund request through the Help page with your account email and the affected room. We will review and respond within a reasonable timeframe.

Chargebacks. Initiating a chargeback without first contacting support may result in the affected unlock being suspended while we investigate.

This policy does not affect any statutory rights you may have under applicable consumer law.